FAQ
Registration
Do I need to register to shop at LA Vita Jewels?
No,you do not need to register at La Vita' Jewels. For exclusive offers, you can
check offers. Just place Basic shipping details and contact details and Shop at La vita Jewels.
Will my personal details remain Secure?
Yes, all your personal details related to your registration, privacy and payment details will be 100% secured with us. It is not shared with any outside our company.
Is there any charges/fee for registration?
No, it’s absolutely Free.
What should I do ? If I forget my Login id Password ?
To retrieve your password, you have to click on “Forgot password” and submit your Registered Email to process and reset your password.
How can I change my password?
To change your password you can go through the Edit Section of “My Account
page”.
Is there any possibility to edit my personal details like Address, Phone number, E-mail address?
Yes, to edit your personal details kindly login and visit sections of My Account page.
Buying online
How can I place an order online?
1 First of all, select your desired item, which you want to buy "Add to your Shopping Bag”.
ii. Then Click on “Checkout” if in case your order is final. If not, “Continue Shopping”
iii. After shopping fill your name and email address on the Checkout Screen to proceed to “Billing and Shipping”.
iv. Fill your shipping details like shipping address, contact name, contact number, etc. and choose the Payment options.
v. Select the Payment method and then place your order.
vi. Once you are done, you’ll receive a confirmation email of your order placement from us.
How do I cancel an order after submission?
If you have submitted an order by mistake, then go to the 'order history' section and cancel the order, or immediately contact us at our Customer
Service Department by :
1) Sending an email at info@lavitajewels.com
2) Calling us at +919529777440 (9.30 am to 6.00 pm IST 6 working days)
We will try to stop the order, but remember that our order-fulfillment system is intended to get orders shipped and on their way to our customers as quickly and with efficiency as possible. If the shipping proceeds, then we will not be able to stop the order.
If your order is not cancelled, then simply return it again to according to company’s return policy.
Please check the company’s Return Policy details
What would happen if I place a duplicate order?
If you think that you have placed a duplicate order, please immediately contact our well experienced Customer Service team at :
i) +91-9529777440 (11 am to 6.00 pm IST 6 working days)
ii) Inform
us via email at info@lavitajewels.com
Is it safe to place any order on the internet?
Yes, at La Vita Jewels, ordering online is 100% safe, using any of your payment card with us. We use the latest security technology and payment methods, which includes data encryption, server authentication, along with message integrity –that is like keeping your credit card, debit card and other payment card information in a bank vault.
Are the prices on (lavitajewels.com) flexible ?
We value ourcustomers with the best price along with the excellent quality items.
(Please note - we are offering you our Designer Products at the same Price we are selling to Top Overseas Stores. So you are already getting products at 1/3 to 1/5th of Retail Value.)
Can I place an order by phone ?
Surely, after selecting the desired item on our website, you can order the desired item by phone. Our customer Support executive team member will shortly help you with placing the order. You can contact/whatsapp us at +91 9529777440 (9.30 am to 6.30 pm IST 6 working days).
Returns questions
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.